Moor Hall Hotel & Spa, in Four Oaks, Sutton Coldfield, West Midlands, has a name problem: online searches for “Moor Hall” routinely pull up a different venue in Aughton. This review separates verified guest evidence for the Sutton Coldfield hotel — ratings, spa feedback, prices, and dining notes — from that collision, using official pages and independent review platforms. Tripadvisor currently lists the hotel at 4.2/5 from 4,395 reviews, with a value score of 4.1.
Last checked: 2026-08-14
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Property type: Four-star country house hotel with spa · Location: Sutton Coldfield, West Midlands · Starting overnight rate: From £209 · Recommendation rate: 90% of 4,603 reviews recommend the hotel
Moor Hall Hotel & Spa at a Glance
- Four Oaks, Sutton Coldfield, West Midlands, B75 6LN (Moor Hall Hotel & Spa)
- 4.2/5 from 4,395 reviews with a value score of 4.1 (Tripadvisor)
- 3.8/5 from 16 reviews on the separate Spa at Moor Hall listing (Tripadvisor)
- Room-only rates from £102 including taxes and fees on Expedia
How we researched this
Last checked: 2026-08-14.
Sources reviewed: official hotel website and spa pages, Tripadvisor hotel and spa listings, Expedia, Trivago, Trustpilot, and an independent spa-day review published 16 July 2024.
We did not complete an on-site inspection or a staff interview; prices and ratings are as published at the time of writing and may change.
- 90% of 4,603 reviewers on the property’s social page recommend it.
- Staff praised in a Trustpilot review, the hotel’s published guest quote, and an independent spa-day review.
- 5/5 massage rating from a Trustpilot reviewer, who said they felt amazing afterwards.
- From £209 for advertised overnight packages, with room-only rates dipping to £102.
Moor Hall Hotel & Spa: Key Facts and Specs
| Fact | Detail |
|---|---|
| Hotel name | Moor Hall Hotel & Spa (BW Premier Collection) |
| Location | Four Oaks, Sutton Coldfield, West Midlands, B75 6LN |
| Property type | Four-star country house hotel with spa |
| Reception | Open 24 hours, daily |
| Tripadvisor hotel rating | 4.2/5 from 4,395 reviews; value score 4.1 |
| Tripadvisor spa rating | 3.8/5 from 16 reviews (separate listing) |
| Expedia guest score | 8.2/10; 226 “Excellent” out of 568 reviews |
| Trivago aggregate | 8.3 “Very good” from 8,032 ratings |
| Spa day prices | Signature Spa Day £99; Summer Pop-Up Spa Day from £69 |
| Room-only price | From £102 including taxes and fees (Expedia); from £97 (Trivago) |
| Spec | Detail |
|---|---|
| Full name | Moor Hall Hotel & Spa |
| Brand | BW Premier Collection |
| Address | Four Oaks, Sutton Coldfield, West Midlands B75 6LN |
| Type | Country house hotel with spa |
| Spa facilities | TEMPLESPA treatments, indoor pool with parkland views, sauna, steam room, spa bath, relaxation room, gym |
| On-site dining | Oak Room Brasserie |
| Spa day entry | £69 (Summer Pop-Up) and £99 (Signature) |
| Overnight packages | From £209; Twilight Spa & Stay includes 4-hour spa access from 4pm |
Moor Hall Hotel Reviews: What Sutton Coldfield Guests Say
The aggregate data is warm but not perfect. Tripadvisor’s 4,395-review dataset produces 4.2/5 with a value score of 4.1, and the property’s social page shows 90% of 4,603 reviewers recommending the hotel. That recommendation rate is the single most positive signal in the review set.
Tripadvisor’s summary of the hotel describes travellers praising a picturesque setting and a relaxing environment; the same summary notes that some rooms feel dated and that a share of guests raise value-related criticisms.
Moor Hall Hotel photos: what the imagery shows
The hotel’s spa-and-leisure page offers the most reliable photo reference we reviewed: the indoor pool is framed against parkland, and the facilities listed include the sauna, steam room, and gym. A Tripadvisor review separately calls out the beautiful grounds, which match the parkland framing used across the official pages.
Staff, rooms, and grounds
Staff praise shows up in three separate places: a Trustpilot review of the hotel, a guest quote published on the hotel’s site, and an independent spa-day review dated 16 July 2024 that describes the team as friendly and professional. A Trustpilot reviewer also described the whole experience as outstanding, and the hotel’s published guest quote mentions a great quiet room and a good sleep.
Rooms draw a more mixed picture. One Tripadvisor review notes a clean room, while another guest called the stay “overall good” but described the bed as lumpy. Tripadvisor’s summary attributes dated-feeling interiors to at least some of the review base.
The bottom line: the hotel’s 4.2/5 score and 4.1 value score line up with warm staff feedback and grounds, but room selection is the variable to confirm before booking.
Moor Hall Hotel Prices: What a Stay Costs
Room-only rates on booking platforms sit well below the package price. Expedia lists Moor Hall Hotel, BW Premier Collection at 8.2/10 from 568 reviews — 226 rated “Excellent” — with a current price of £102 including taxes and fees. Trivago’s aggregate across top booking sites is 8.3 “Very good” from 8,032 ratings, with rates from £97.
For another hotel & spa review on this site, our Orton Hall Hotel & Spa Review covers a comparable property type.
Overnight package starting price
Advertised overnight packages start at £209. The Twilight Spa & Stay gives a sense of that tier: spa access from 4pm for four hours, gym, pool, spa bath, sauna, steam room, relaxation room, a 25-minute TEMPLESPA facial, and a homemade pizza. For comparison, the Signature Spa Day runs £99 and the Summer Pop-Up Spa Day starts at £69 with a treatment and an Aperol Spritz.
Dinner and wine value
Dining price perception favours the hotel. A guest quote published on the hotel’s site describes dinner at the Oak Room Brasserie as excellent and the wine as reasonably priced, and a Tripadvisor guest called the food “good and reasonably priced”. Both dining mentions in the sources we reviewed frame the brasserie as fairly priced.
Price spread note: room-only rates at £97–£102 and package rates from £209 are not directly comparable — the package bundles spa access, a facial, and food. Compare inclusions line by line.
The implication: the spread between £69 day-spa entry, £97–£102 room-only nights, and £209 packages means the right price depends entirely on whether you plan to use the spa and dining elements.
Moor Hall Hotel & Spa: Wellness Feedback
The hotel’s spa-and-leisure pages list TEMPLESPA treatments, the indoor pool with parkland views, a sauna, a steam room, and a gym. The spa’s standalone Tripadvisor rating, however, trails the hotel: 3.8/5 from 16 reviews on the separate Spa at Moor Hall listing.
A second Tripadvisor UK page for the same spa, built from 3 reviews, shows 4.3/5 — and demonstrates how far opinions can split on value.
“Excellent value for money.”
Jade N, Tripadvisor review of Spa at Moor Hall
“There’s better for the same money.”
wifey84, Tripadvisor review of Spa at Moor Hall
A separate Tripadvisor reviewer described the stay as “great value for money”. A Trustpilot review of the hotel adds a treatment-level data point: a 5-out-of-5 rating for the massage, with the reviewer saying they felt amazing afterwards. The independent spa-day review from 16 July 2024 describes the staff as friendly and professional, echoing the staff praise in the guest reviews.
Gym facilities
A Tripadvisor review describes the gym as fully equipped, and the official leisure pages include the gym alongside the pool, sauna, and steam room. For fitness-focused guests, the gym sits within the hotel’s spa and leisure area, according to the published facility list. If you are weighing multiple spa-led properties, our Langdale Hotel & Spa Review covers the rooms, spa, and booking practicalities for another property in this category.
Spa value tip: the Summer Pop-Up Spa Day at £69 is the lowest verified treatment entry; the £99 Signature Spa Day is the standard option. Both are advertised on the hotel’s spa-offers page.
The pattern: the hotel out-scores its own spa on Tripadvisor, while treatment-level feedback is strong — so package choice, not facility quality, is what separates a good-value visit from a disappointing one.
Moor Hall Restaurant: The Oak Room Brasserie
Oak Room Brasserie
The on-site restaurant is the Oak Room Brasserie. The hotel’s published guest quote describes dinner there as excellent, and a Tripadvisor guest agreed, describing the food as “good and reasonably priced” within an “overall good” stay.
The same Tripadvisor guest flagged the bed as lumpy; the food itself drew no criticism in the sources reviewed.
“Overall good” — with food “good and reasonably priced” — though the bed was lumpy.
Tripadvisor guest review of Moor Hall Hotel & Spa
Wine value
The wine assessment comes from the hotel’s own guest quote, which pairs an excellent dinner with reasonably priced wine. No separate wine list or bottle pricing appeared in the reviewed sources, so the value read on wine rests on that single published comment.
Why this matters: both dining mentions in the reviewed sources position the brasserie as fairly priced, and that perception feeds directly into the hotel’s 4.1 value score.
Moor Hall Hotel Location: Sutton Coldfield, Not Aughton
The official address is Four Oaks, Sutton Coldfield, West Midlands, B75 6LN, and the hotel states it is open daily with a 24-hour reception. The property is described as a country house hotel in its own grounds, which matches the parkland framing of the spa pages.
The Sutton Coldfield setting
Sutton Coldfield is a royal town in the West Midlands, and the hotel’s own pages lean on the country-house setting — the pool is described with parkland views, and a Tripadvisor review cites the beautiful grounds. Tripadvisor’s summary calls the atmosphere picturesque and relaxing.
Booking caveat: searches for “Moor Hall” surface both this Sutton Coldfield hotel and the separate venue in Aughton. Match the postcode B75 6LN or the full “Moor Hall Hotel & Spa” branding before comparing reviews or booking.
Moor Hall, Aughton
The Aughton “Moor Hall” is a different venue, and search interest around that name is what pollutes this property’s review results. The two share a name but not an address, and they should not be compared on ratings or prices.
Moor Hall Hotel events
Event-related searches appear around this property, but the reviewed sources do not publish capacities or event dates for the hotel itself. The only dated event in our research is a Sunday Sanctuary Yoga, Wellness & Spa Experience advertised for Sunday 6 September on the hotel’s spa-offers page; anyone planning a group event would need to confirm details directly with the hotel.
The trade-off: the name collision with Moor Hall, Aughton is the real booking hazard, and the address plus the BW Premier Collection line are the reliable identifiers.
Moor Hall Hotel & Spa: Pros and Cons
Pros
- 90% of 4,603 reviewers on the property’s social page recommend it.
- Broad spa and leisure offer: TEMPLESPA treatments, indoor pool, sauna, steam room, gym.
- Staff praised across three separate sources.
- Food and wine described as reasonably priced in two guest accounts.
- 24-hour reception and a stable Sutton Coldfield location.
Cons
- Spa-only Tripadvisor rating (3.8/5) trails the hotel rating (4.2/5).
- Tripadvisor’s summary notes some rooms feel dated.
- One guest described the bed as lumpy.
- Spa value opinions split: “excellent value” versus “better for the same money”.
- “Moor Hall” name confusion can pull in unrelated Aughton results.
Best for: Who Should Book Moor Hall Hotel & Spa
- Spa day visitors: the Summer Pop-Up Spa Day (£69) is the lowest treatment entry; the Signature Spa Day (£99) is the standard option.
- Overnight couples: the Twilight Spa & Stay bundles four hours of spa access from 4pm, a 25-minute TEMPLESPA facial, and a homemade pizza.
- Fitness-focused travellers: the gym is described as fully equipped in a Tripadvisor review and sits within the main leisure area.
- Event and group hosts: event search interest exists, but capacities and dates need direct confirmation with the hotel.
Moor Hall Hotel Prices: Three Entry Points
| Entry point | Price | What it includes (per sources) |
|---|---|---|
| Day-spa visit | £69–£99 | Treatment access; Summer Pop-Up adds an Aperol Spritz; Signature is the standard day. |
| Room-only night | £97–£102 | Hotel room at current platform rates; no package extras confirmed. |
| Overnight package | From £209 | Bundled spa, facial, and dining elements as advertised. |
Moor Hall Hotel & Spa vs Moor Hall, Aughton
| Name | Location | What it is | Relevance to this guide |
|---|---|---|---|
| Moor Hall Hotel & Spa | Four Oaks, Sutton Coldfield, West Midlands B75 6LN | Four-star country house hotel with spa, Oak Room Brasserie, and leisure facilities | The subject of this review |
| Moor Hall (Aughton) | Aughton | A separate venue that shares the “Moor Hall” name | Source of search confusion; not the hotel reviewed here |
Our Pick: How to Book Moor Hall Hotel & Spa
For a spa-led overnight, the Twilight Spa & Stay matches the strongest verified signals: treatment quality (5/5 massage on Trustpilot), the relaxation room, and on-site food at the Oak Room Brasserie. For a lower-cost day visit, the £69 Summer Pop-Up Spa Day is the cheapest treatment entry we could verify. For a room-only stay, the independent platforms are quoting £97–£102, but the brasserie is the part guests describe as reasonably priced, so a package that includes dinner is the better fit for couples making an evening of it.
Best fit: spa-enabled overnight planners, couples wanting on-site dining and quiet rooms, fitness-focused overnight guests, and event or group hosts who confirm details with the hotel before booking.
What this means: book by address B75 6LN, compare packages by inclusions, and read the hotel rating and the spa rating as two separate products rather than one combined score.
Moor Hall Hotel Reviews: Quick Answers
What star rating does the property use in its public description?
The hotel is described as a four-star country house hotel with spa and sits within the BW Premier Collection. Its official address is Four Oaks, Sutton Coldfield, West Midlands, B75 6LN.
What did the independent 16 July 2024 review say about the staff?
It described the staff as friendly and professional.
What did the Trustpilot reviewer say after the massage?
The reviewer rated the massage 5 out of 5 and said they felt amazing afterwards.
What did the Tripadvisor review say about the room?
One Tripadvisor review notes a clean room; the hotel’s published guest quote mentions a quiet room and a good sleep; a separate guest described the bed as lumpy.
What do reviews say about the gym?
A Tripadvisor review describes the gym as fully equipped, and the hotel’s leisure pages list it alongside the pool, sauna, and steam room.
What did the guest quote say about dinner and wine?
The guest quote published on the hotel’s site describes dinner at the Oak Room Brasserie as excellent and the wine as reasonably priced.
Sources
- Moor Hall Hotel & Spa — official website
- Moor Hall Hotel & Spa — spa and leisure facilities
- Tripadvisor — Moor Hall Hotel & Spa reviews
- Tripadvisor — Spa at Moor Hall (16 reviews)
- Tripadvisor UK — Spa at Moor Hall (3 reviews)
- Expedia — Moor Hall Hotel, BW Premier Collection
- Trivago — Moor Hall Hotel & Spa
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